Refund policy

Return & Refund Policy

We offer a 30-day return policy. You have 30 days from the date of delivery of the last item in your order to request a return.

To be eligible, items must be unused, in original condition and packaging, with tags and proof of purchase.

To initiate a return, please contact us at toplyx@gmail.com. Returns must be approved before sending. Unauthorized returns will not be accepted.

Damages & Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-returnable Items

Custom or personalized products, sale items, and gift cards are non-returnable. Hazardous materials and certain restricted items are also not eligible.

Exchanges

To exchange an item, please return the original item and place a new order after approval.

EU Customers – Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, without giving any reason. The 14-day period is extended if the last day falls on a weekend or public holiday.

To exercise your right of withdrawal, please contact us at toplyx@gmail.com with your name, order number, and a clear statement of your decision to withdraw. We will send you a confirmation of your withdrawal request by email.

Items must be returned unused and in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 10 business days (and within 14 days for EU customers exercising their right of withdrawal).

If you have not received your refund within 15 business days after approval, please contact toplyx@gmail.com.