Terms of service
Terms of Service
1. Overview
Welcome to SailboatCover.com. Throughout these Terms of Service, “we,” “us,” and “our” refer to SailboatCover.com. These terms govern your access to our website, use of our services, and purchases from our store.
By visiting our website or placing an order, you agree to these Terms of Service and the policies referenced here, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please read these terms carefully before using our website or purchasing our products.
2. Website Use
You agree to use our website and services only for lawful purposes. You must not use the website to commit fraud, violate intellectual property rights, distribute harmful software, or interfere with the operation or security of our services.
When placing an order, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.
We may restrict or suspend access to our website where reasonably necessary to address misuse, fraud, security concerns, or a violation of these terms.
3. Product Information
We aim to provide clear and accurate descriptions of our sailboat covers, marine bags, protective covers, and related accessories. Please review the specifications, materials, dimensions, and intended uses listed on each product page before purchasing.
Product photographs are provided for illustration. Colors may appear differently depending on your screen settings and lighting conditions. Any accessories shown in photographs are included only where expressly stated in the product description.
References to boat brands or models are used to identify intended compatibility and do not imply an affiliation or endorsement unless expressly stated.
4. Measurements and Compatibility
Before ordering, please check that the selected product is suitable for your boat, equipment, and intended application. Boats of the same model may differ due to their production year, fittings, modifications, or installed accessories.
Where we request measurements, photographs, or other specifications, you are responsible for providing accurate and complete information. Please follow any measurement instructions supplied with the product or quotation.
If you are unsure about sizing or compatibility, contact us before ordering. Our recommendations depend on the information provided and do not replace any fit guarantee expressly included with a product.
5. Custom-Made Orders
Custom-made products may be manufactured according to measurements, material selections, colors, fittings, or other specifications agreed with you.
Please review all order details carefully before confirming a custom order. Changes requested after confirmation may affect the price and estimated production time. Once production has started, some changes or cancellations may no longer be possible.
Any restrictions on cancellation or returns for custom-made products will be described in our Return & Refund Policy or communicated before you order. These restrictions do not affect your rights concerning defective, damaged, or incorrectly supplied goods under applicable law.
6. Prices and Payment
Product prices and available payment methods are displayed on our website or provided in an individual quotation. Please check the currency, shipping charges, and any applicable taxes shown before completing your purchase.
Prices and promotional offers may change. Any changes will apply to future purchases and will not alter an order we have already accepted unless you agree.
For international orders, customs duties, import taxes, or clearance charges may apply. Whether these charges are included will depend on the information presented at checkout or in your quotation.
7. Orders and Acceptance
After placing an order, you may receive an email acknowledging that we have received it. This acknowledgment does not by itself guarantee availability or acceptance of every order.
We may need to contact you to confirm measurements, clarify specifications, verify payment details, or resolve an issue before proceeding.
If we cannot fulfill an order because of unavailable materials, a significant listing error, or another legitimate reason, we will notify you and refund any payment received for the items we cannot supply.
8. Shipping and Delivery
Available shipping methods, charges, and delivery information are provided at checkout, in our Shipping Policy, or in your quotation.
Production time and shipping time are separate unless expressly stated otherwise. Delivery estimates may be affected by material availability, custom production requirements, carrier operations, customs processing, or other circumstances outside our reasonable control.
Please provide a complete and accurate delivery address. If you notice an address error after ordering, contact us promptly. Changes may not be possible once an order has been dispatched.
9. Returns, Refunds, and Order Problems
Returns, exchanges, cancellations, and refunds are handled according to our Return & Refund Policy and applicable consumer law.
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and a description of the issue. Photographs may help us assess the problem and arrange a suitable resolution.
Please follow the return instructions we provide before sending an item back so that it reaches the correct destination and can be identified.
10. Product Use and Care
Use each product according to its description and any installation, fastening, cleaning, or storage instructions supplied.
Before use, check that the cover or accessory fits correctly, that straps and fastenings are secure, and that sharp edges or abrasive fittings are appropriately protected. Inspect the product regularly for wear, damage, or loose attachments.
Suitability for towing, sailing, outdoor storage, or other demanding conditions depends on the specific product. Do not assume a cover is suitable for these uses unless the product description expressly confirms it.
11. Materials and Performance
Marine fabrics and components perform differently depending on their construction, exposure, installation, and maintenance. Any claims regarding water resistance, waterproofing, UV protection, or breathability apply only as described for the specific product.
Prolonged sunlight, abrasion, standing water, excessive tension, chemicals, and improper storage may affect product performance and service life. Please keep products clean and allow them to dry before storage, following the supplied care instructions.
Nothing in these terms limits any express warranty provided with a product or any statutory rights that apply to your purchase.
12. Intellectual Property
Website text, photographs, graphics, logos, and other original content are owned by SailboatCover.com or used with permission and are protected by applicable intellectual property laws.
You may view and use this content for personal shopping purposes. Commercial copying, distribution, modification, or reuse requires permission from the relevant rights holder.
If you provide artwork, logos, drawings, or other materials for a custom order, you confirm that you have the right to authorize their use for that purpose.
13. Reviews and Customer Submissions
Reviews, comments, photographs, and other submissions must be accurate to the best of your knowledge and must not contain unlawful, abusive, misleading, or infringing material.
You retain ownership of the content you submit. When you submit content for public display, such as a product review, you permit us to display and format it for that purpose.
Measurements, drawings, and photographs supplied privately for an order will be used to process and support that order in accordance with our Privacy Policy. Any separate promotional use will require your permission.
14. Third-Party Services and Links
Our website may include links to third-party websites or services, including payment providers and shipping carriers. Those providers operate under their own terms and privacy policies.
We do not control the content or operation of independent third-party websites. Please review their policies before providing information or completing transactions with them.
Our use of third-party providers does not remove any responsibilities we have to you under applicable law.
15. Personal Information
Personal information submitted through our website or during the ordering process is handled according to our Privacy Policy.
Please provide accurate contact and order information so that we can process your purchase, arrange delivery, and contact you when necessary.
If you create an account, you are responsible for keeping your login details secure and notifying us promptly if you suspect unauthorized access.
16. Errors and Website Availability
We aim to keep our website accurate and available, but occasional typographical errors, technical interruptions, or outdated information may occur.
If an error materially affects an order, we will contact you to explain the issue and any available options. Where appropriate, you may choose whether to proceed with corrected details or receive a refund.
We may update or temporarily suspend parts of the website for maintenance, security, or improvements.
17. Liability and Consumer Rights
We are responsible for fulfilling our obligations under these terms and applicable law. To the extent permitted by law, we are not responsible for losses caused by misuse, unsuitable installation, inaccurate customer-supplied specifications, or failure to follow product instructions.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or any other liability that cannot legally be excluded.
Nothing in these terms affects mandatory consumer rights, including rights relating to goods that are defective, incorrectly described, or unfit for a purpose protected by applicable law.
18. Updates to These Terms
We may revise these Terms of Service to reflect changes in our products, business operations, or legal requirements. Updated terms will be posted on this page.
The terms in effect when you place an order will apply to that purchase unless a change is required by law or otherwise agreed with you.
If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
19. Contact Us
If you have questions about these Terms of Service, product compatibility, a custom order, or an existing purchase, please contact us using the contact details provided on SailboatCover.com.
For order-related inquiries, please include your order number and relevant details so that we can assist you efficiently.